Many people in Kenya who bet on platforms like Betika have run into problems getting their winnings paid out. Complaints keep coming up online and in court.
Some punters say the company denies big wins or offers only a small part of the money. Others talk about delayed withdrawals or accounts getting locked.
A piece of advice going around from experienced bettors and some legal experts is simple. Take a screenshot right after you place a bet.
Capture the bet slip, the odds, and the confirmation message. Do it before any matches start. That way, you have proof if something goes wrong later.
One common tip shared in betting groups is to also screenshot the terms and conditions at the time of betting. Companies can change them. Having your own record helps in disputes.
Another suggestion that pops up often is to talk to a lawyer early if winnings are big. Have contacts ready. In Kenya, advocates handle court cases.
If Betika or any firm refuses to pay, you might need to file a complaint with the Betting Control and Licensing Board first. That’s the BCLB. They regulate all betting companies.
From there, if it does not get sorted, small claims court is an option for amounts under a certain limit. Several punters have gone that route against Betika over the years. Some won. Like one guy from Nakuru who got his Sh500,000 jackpot after suing. The court said Betika breached the contract.
But not all cases go that way. There was a woman who claimed nearly Sh100 million from an online game. Betika said it was a system error and capped the payout at Sh1 million. Courts sided with the company.
These stories show why proof matters. Screenshots, messages from customer care, everything. Keep records of deposits and withdrawals too.
Betika is one of the biggest betting sites in Kenya. Licensed by BCLB. They offer sports bets, jackpots, and virtual games. Millions use it. Most small wins pay out fine. Problems seem to hit more with larger amounts or jackpots.
Recently, complaints about slow payments or cancelled bets still show up on review sites and social media. Some say support takes long to respond. Others feel the company finds excuses like “irregular activity” to avoid paying.
The BCLB has rules for fair play. Companies must honour valid winning bets. But disputes happen. That’s why the board exists, to handle complaints.
If you bet regularly, know the risks. Gambling can lead to losses. Only use money you can afford. Some people advise setting limits on accounts.
For anyone facing issues now, start by contacting customer care. Keep records of chats. If no luck, go to BCLB online or in person. They have forms for complaints.
Having a lawyer helps explain options. Not all cases need court. Some settle quietly.
Betting is popular in Kenya. Football especially draws crowds. Sites like Betika run promotions and big jackpots. It pulls in young people looking for quick money.
But stories of unpaid winnings remind everyone to be careful. Simple steps like screenshots can protect you.
Experienced punters say don’t chase losses. Bet small. And always have evidence.
As 2025 ends, these tips circulate in WhatsApp groups and forums. Punters share experiences to help others avoid headaches.
Betika has not commented much on general complaints. They handle cases individually.
In the end, betting is a game of chance. Wins feel great. But when disputes come, preparation makes a difference. Screenshots and legal contacts are basic tools many now recommend. People keep betting. But smarter, they say. With eyes open. Proof in hand.
