How to start an MPESA agent shop

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How to Become an M-Pesa Agent?

M-Pesa, a mobile money transfer and financial service, has transformed the way people in Kenya and several other countries manage their finances. 

Transactions are made easier by the vast network of M-Pesa agents, which is one of the secrets to its success. 

Here is a thorough how-to guide for M-Pesa agents if you want to become one and provide this service to your community.

How Do M-Pesa Agents Function?

You must comprehend exactly what it means to be an M-Pesa agent before you set out on this path. 

Financial services like cash deposits, withdrawals, and money transfers will be offered to M-Pesa clients by you as an agent.

 Between users and the M-Pesa platform, you will play a crucial intermediary role.

What qualifications does one need to be a Safaricom M-PESA agent?


A few qualifying requirements must be satisfied for you to work as an M-Pesa agent.

 Generally speaking, you ought to have:
• A legally recognized kiosk or shop.
• The ability to pay using M-Pesa users.
• The capacity and desire to abide by M-Pesa's rules and regulations.

What is the price of an M-PESA line?

It costs Sh300,000 to get an M-pesa line straight from Safaricom.

How much does it cost to start an M-PESA account?

You must always have at least Ksh. 30,000 in float for the MPESA Till line in order to function as an agent.

Step1: Get in touch with the M-Pesa supplier

The approved M-Pesa provider in your area should be contacted; this is usually a banking institution or a mobile network operator. 

The main supplier of M-Pesa in Kenya is Safaricom. When you indicate your desire to become an agent, they will help you with the application procedure.

Step 2: Procedure for Application

An application will be sent to you by the M-Pesa provider; it is your responsibility to fill it out completely. 


You will be asked to provide a number of papers, including identity, your business registration, and any further certificates that may be needed.

Step 3: Education and Certification

If your application is accepted, you might need to go through training and certification to make sure you know how to use the M-Pesa system properly.

Step 4: Configure Your Device

Prior to conducting M-Pesa transactions, you must set up your outlet. 


A cell phone and a dependable interestedernet connection are only two examples of the equipment that should be there, along with accessibility and convenience for consumers.

Step 5: Advertising and Public Relations.

Get the word out about your M-Pesa services in your neighborhood to draw in clients. Inform folks that you are a place where they may come to do business.

In order to gain confidence, deliver first-rate customer service.

Step 6: Managing Transactions

You will manage a variety of transactions as an M-Pesa agent, such as transfers, withdrawals, and deposits. 

Keeping track of all transactions and adhering to security procedures are crucial.

Step 7: Compensation, commission and Bonuses

Commissions are paid to M-Pesa agents for the transactions they help to complete. Your profits increase with the number of transactions you manage. 

The precise commission schedule may differ depending on the supplier and the area.


Becoming an M-Pesa agent may be a profitable business opportunity that offers your community useful financial services in addition to personal advantages. 


You may effectively begin your adventure as an M-Pesa agent and aid in the financial inclusion of your area by adhering to the guidelines provided in this handbook and providing first-rate client service.

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